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Terms & Conditions

Last updated: March 1, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Xlne (“Company,” “we,” “us,” or “our”), governing your access to and use of the Xlne platform, including all associated websites, applications, APIs, and services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Xlne is a software-as-a-service (“SaaS”) platform designed for service professionals including photographers, videographers, DJs, florists, venues, and other event and creative service providers. The Service provides tools for:

  • Client relationship management (CRM) and lead tracking
  • Pipeline and project management
  • Contract creation, delivery, and electronic signatures
  • Payment processing and invoicing (via third-party payment processors)
  • Email automations, sequences, and marketing communications
  • Client surveys and feedback collection
  • Client gallery and file delivery
  • Business analytics and reporting

3. Account Registration & Responsibilities

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to:

  • Maintain the accuracy of your account information
  • Keep your login credentials secure and confidential
  • Immediately notify us of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain false or misleading information, or that are used in violation of these Terms.

4. Subscription, Billing & Payments

4.1 Plans & Pricing

The Service is offered through various subscription plans with different features and pricing tiers. Current pricing is available on our website. We reserve the right to modify pricing with at least 30 days’ notice before your next billing cycle.

4.2 Free Trial

New accounts may receive a free trial period. At the end of the trial, your account will require a paid subscription to continue accessing premium features. We will not charge you without your explicit authorization.

4.3 Billing

Subscriptions are billed on a recurring monthly or annual basis through our third-party payment processor, Stripe, Inc. By subscribing, you authorize us to charge your designated payment method for all applicable fees. You are responsible for keeping your payment information current.

4.4 Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features through the end of your current billing period. Refunds are issued at our sole discretion. Partial-month refunds are not provided except where required by applicable law.

4.5 Discount Codes

Promotional discount codes are subject to specific terms disclosed at the time of issuance, including expiration dates, usage limits, and eligible plans. Discount codes cannot be combined, transferred, sold, or redeemed for cash. We reserve the right to deactivate codes at any time for misuse or fraud.

5. Electronic Signatures

The Service enables the creation, delivery, and execution of contracts using electronic signatures. By using our electronic signature features, you acknowledge and agree that:

  • Electronic signatures created through the Service are legally binding under the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA) as adopted by applicable states
  • You consent to conduct transactions and execute agreements electronically
  • An electronic signature has the same legal effect and enforceability as a handwritten signature
  • You are solely responsible for the content of contracts you create and send through the Service
  • We do not provide legal advice regarding the enforceability, validity, or compliance of your contracts

We retain audit trails including signer identity, IP address, timestamp, and consent records for electronic signatures processed through the Service.

6. Intellectual Property

6.1 Our Property

The Service, including all software, interfaces, designs, trademarks, logos, documentation, and underlying technology, is the exclusive property of Xlne and is protected by U.S. and international copyright, trademark, patent, and trade secret laws. Nothing in these Terms grants you any ownership rights in the Service.

6.2 Your Content

You retain all ownership rights to content you upload, create, or store through the Service (“User Content”), including photographs, contracts, client data, and business information. By using the Service, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit your User Content solely as necessary to provide the Service.

We will never use your User Content for advertising, sell your User Content to third parties, or claim any ownership rights over your creative work.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation
  • Send unsolicited commercial communications (spam) or bulk emails in violation of CAN-SPAM Act, GDPR, or other applicable anti-spam laws
  • Upload or transmit malicious code, viruses, or any software intended to damage or compromise the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems
  • Impersonate any person or entity, or misrepresent your affiliation
  • Use the Service for any fraudulent, deceptive, or illegal purpose
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
  • Resell, sublicense, or provide access to the Service to third parties without authorization
  • Interfere with or disrupt the integrity or performance of the Service
  • Upload content that infringes on the intellectual property rights of others
  • Collect data about other users without their consent

8. Data Processing & Security

We implement industry-standard technical and organizational security measures to protect your data. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

As between you and Xlne, you are the data controller for any personal data of your clients that you store in the Service, and Xlne acts as a data processor on your behalf. You are responsible for obtaining all necessary consents and providing all required notices to your clients regarding your collection and use of their personal data through the Service.

9. Third-Party Services

The Service integrates with third-party services including, but not limited to, Stripe (payment processing), Resend (email delivery), Supabase (data storage and authentication), and Vercel (hosting). Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices, policies, or availability of any third-party services.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING CONTRACT TEMPLATES, SURVEY ANALYTICS, OR BUSINESS METRICS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL XLNE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD, DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Xlne and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your User Content, including any contracts you create or send
  • Your interaction with your clients through the Service
  • Any claim by a third party related to your use of the Service

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination:

  • Your right to use the Service immediately ceases
  • We will retain your data for a reasonable period (typically 30 days) to allow data export
  • After the retention period, we may permanently delete your data
  • Sections relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution survive termination

You may terminate your account at any time by canceling your subscription and contacting us to request account deletion.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. Subject to the arbitration clause below, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution & Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@xlne.net and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

If we cannot resolve the dispute informally, you and Xlne agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Salt Lake County, Utah, or at another mutually agreed location, by a single arbitrator.

15.3 Class Action Waiver

YOU AND XLNE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

15.4 Exceptions

Nothing in this section prevents either party from seeking injunctive or equitable relief in court for claims relating to intellectual property infringement or unauthorized access to the Service. Small claims court actions are also excluded from the arbitration requirement.

16. California Residents

If you are a California resident, you are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: the provider of the Service is Xlne. To file a complaint regarding the Service or to receive further information regarding use of the Service, contact us at legal@xlne.net.

For information about your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), please see our Privacy Policy.

17. European Economic Area (EEA) & United Kingdom Users

If you are located in the European Economic Area or the United Kingdom:

  • Nothing in these Terms affects your statutory rights as a consumer under applicable EU or UK consumer protection law
  • We process personal data in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR, as detailed in our Privacy Policy
  • Where the Service involves the transfer of personal data outside the EEA/UK, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission
  • You have the right to withdraw from these Terms within 14 days of subscribing, unless you have begun using the Service and expressly consented to waiving the withdrawal right
  • Disputes may be submitted to the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

18. New York Residents

If you are a New York resident, you acknowledge that these Terms are subject to the protections of the New York General Business Law, including but not limited to Article 22-A (Consumer Protection from Deceptive Acts and Practices). You may contact the New York Attorney General’s office at (800) 771-7755 or ag.ny.gov to report any concerns.

Any provisions of these Terms that conflict with mandatory protections afforded under New York law shall be modified to the minimum extent necessary to comply with such law.

19. Modifications to Terms

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

20. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Xlne.
  • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, epidemics, government actions, or infrastructure failures.
  • Notices: We may provide notices to you via email to the address associated with your account. You may contact us at legal@xlne.net.

21. Contact Information

If you have any questions about these Terms, please contact us: